Terms & Conditions

Introduction

Last updated: December 21, 2023

Before using any of the HubSnacks services, you are required to read, understand and agree to these terms and conditions. You may only create an account after reading and accepting these terms.

1.1 The web pages available at HubSnacks.com and all linked pages (“Site”), are owned and operated by Juice Tactics Ltd (registered number 9339781), whose registered office is at Paulton House Old Mills, Paulton, Bristol, England, BS39 7SX, (“HubSnacks”) and is accessed by you under the Terms of Conditions described below (“Terms”).

1.2 Please read these terms carefully before using the services. By accessing the site, viewing any content, or using any services available on the site (as each is defined below) you are agreeing to be bound by these terms, which together with our Privacy Policy and Data Processing Agreement, governs our relationship with you in relation to the site and our services. If you disagree with any part of the terms then you may not access the site.

2.1 The Site is an online service that offers email support to operators of HubSpot. Services include but are not limited to, any service and/or content HubSnacks makes available to or performs for you, as well as the offering of any materials displayed, transmitted, or performed on the Site or through the Services.

2.2 Your access to and use of the Site may be interrupted from time to time as a result of equipment malfunction, updating, scheduled maintenance, or repair of the Site or any other reason within or outside the control of HubSnacks. HubSnacks reserves the right to amend, suspend or discontinue the availability of the Site and/or any Service and/or remove any Content at any time at its sole discretion and without prior notice.

3.1 As a condition to using Services, you are required to open an account with HubSnacks and a password and username, and to provide registration information. The registration information you provide must be accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your HubSnacks account.

3.2 You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

3.3 Don’t reveal your Account information to anyone else. You are solely responsible for maintaining the confidentiality and security of your Account and for all activities that occur on or through your Account, and you agree to immediately notify HubSnacks of any security breach of your Account. HubSnacks shall not be responsible for any losses arising out of the unauthorized use of your Account. You are responsible for maintaining the confidentiality of your password and are solely responsible for all activities resulting from the use of your password and conducted through your Bank or Payment Card Provider.

4.1 Services are available only to legal entities and to individuals who are at least 18 years old. The term “you” or “your” as used herein shall at all times include the individual or legal entity which has subscribed to the HubSnacks Services hereunder, including but not limited to any and all persons and/or legal entities with which it is affiliated and/or associated, and their respective directors, officers, employees, agents, representatives, independent and dependent contractors, licensees, successors and assigns.

5.1 You agree to pay the fees, in such amount and for such billing frequency as specified during registration, in full prior to any obligation of HubSnacks to perform under this Agreement. You further agree that, upon registering for the services through the Site, you authorize HubSnacks to charge your method of payment (e.g. credit card or when approved in special circumstances, Direct Debit or Wire Transfer) for the fee on each anniversary of your registration date, based upon your billing frequency (e.g. monthly, quarterly, annually). Payment of the fees shall be in such amounts and at such times as set forth by HubSnacks through information provided to you and as authorized through the sign-up and registration process. Your account and access to the services provided via HubSnacks may be suspended in the event of non-payment of applicable fees. You represent and warrant to HubSnacks that such payment information is accurate and that you are authorized to use the payment instrument. You will promptly update your account information with any changes (for example, a change in your billing address or credit card expiration date) that may occur.

5.2 Your total price will include the price of the service but expressly excludes any applicable taxes; such service tax is based on the bill-to-address and the applicable tax rate in effect at the time you use the Services. We will charge tax only in such jurisdictions where the Services are taxable.

5.3 Prices for the Services may change at any time at HubSnacks’s sole and exclusive discretion. The Services do not provide price protection or refunds in the event of a price reduction or promotional offering.

6.1 You agree that the Service may include security technology that limits your use and that you shall use the Service in compliance with the applicable usage rules established by HubSnacks and its licensors (“Usage Rules”), and that any other use may constitute a copyright infringement. HubSnacks reserves the right to modify the Usage Rules at any time but will endeavor to provide prior warning of as many business days as reasonably possible. You agree not to violate, circumvent, reverse-engineer, decompile, disassemble, or otherwise tamper with any of the security technology related to such Usage Rules for any reason—or to attempt or assist another person to do so. Usage Rules may be controlled and monitored by HubSnacks for compliance purposes, and HubSnacks reserves the right to enforce the Usage Rules without notice to you. You agree not to access the Service by any means other than through software that is acceptable to HubSnacks. You shall not access or attempt to access an account that you are not authorized to access. Violations of system or network security may result in civil or criminal liability.

6.2 You hereby expressly and irrevocably release and forever discharge HubSnacks, its affiliated and associated companies, and their respective directors, officers, employees, agents, representatives, independent and dependent contractors, licensees, successors and assigns of and from any and all actions, causes of action, suits, proceedings, liability, debts, judgments, claims, and demands whatsoever in law or equity which you ever had, now have, or hereafter can, shall or may have, for or by reason of, or arising directly or indirectly out of your use of the Site and the Services.

6.3 You hereby agree to indemnify and hold harmless HubSnacks, its affiliated and associated companies, and their respective directors, officers, employees, agents, representatives, independent and dependent contractors, licensees, successors and assigns from and against all claims, losses, expenses, damages, and costs (including, but not limited to, direct, incidental, consequential, punitive, exemplary and indirect damages), and reasonable attorneys’ fees, relating to, resulting from or arising out of, in whole or in part (i) any breach of these Terms, whether or not deemed to be material or immaterial; (ii) the use of or reliance upon the Services, by you or any person acting on your behalf or using your account or HubSnacks Username and password; or (iii) any material or immaterial violation of any rights, title or interests of any third party.

7.1 In no event shall HubSnacks be liable to You under any legal or equitable theory, including but not limited to contract, tort, strict liability, negligence, common law with respect to the site, the service or any content (i) for any lost profits, loss of use, or actual, special, indirect, incidental, punitive, or consequential damages of any kind whatsoever. You understand that your sole remedy for any damages you allege have been sustained as a result of the Services is to cancel your subscription.

7.2 HubSnacks, AND THEIR LICENSEES, AFFILIATES, AND LICENSORS MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE SERVICES, INCLUDING, WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOUR SOLE REMEDY AND OUR SOLE LIABILITY SHALL BE YOUR ABILITY TO TERMINATE THE SERVICE EFFECTIVE UPON RECEIPT BY HUBSNACKS OF YOUR WRITTEN NOTICE OF TERMINATION, TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW.

8.1 HubSnacks, hubsnacks.com, and other Juice Tactics Ltd graphics, logos, designs, page headers, button icons, scripts, service names, and any other intellectual property are the sole and exclusive intellectual property of HubSnacks. HubSnacks’s intellectual property may not be used in connection with any product or service without the prior written consent of HubSnacks. Notwithstanding the foregoing, the images and icons available in the HubSnacks Press Kit may be used by partners and approved third-party sites in connection with providing appropriate links to the HubSnacks Site.

9.1 Support must be requested through the proper channels to be received and responded to in a reasonable amount of time. You will receive the email at the start of the service.

9.2 There’s no limit to the number of tasks you send us. The only limitation is the number of the open active tasks being worked on at any one time. The allowances are:

• Snacks = 1 open active task at a time will be worked on
• Snacks+ = 3 open active task at a time will be worked on
• Concierge = 9 open active task at a time will be worked on

9.3 The term “active” is any task that is been worked on. This includes when we need to request information from you during the task. When the task is complete we will set it as resolved but you need to close the task or tell us to close the task for us to start on the next available task that may be in the queue.

9.4 The term “unlimited” is subject to a reasonable use clause. The definition of reasonable use is determined by HubSnacks management, at its sole and exclusive discretion. Customers deemed to be abusing the HubSnacks service will be contacted by the HubSnacks management. HubSnacks management retains the sole and absolute discretion to suspend service to you if we deem necessary.

9.5 So to get the most of your HubSnacks, make sure you have provided all the information and content needed to complete the tasks in time and that you have fully watched all the onboarding videos here.

9.6 HubSnacks does not provide any guarantee either express or implied on the timeframe of when a support request can or will be resolved. We will do our best to work with you to accommodate any priority items and your timelines but our suggestion is to not use our service for time-sensitive requests.

9.7 You, the client are responsible to use HubSnacks service after payment.

10.1 Any information you provide to us as part of the service HubSpot account access, artwork, graphic files, intellectual property is maintained securely and in private files on our secure internal systems.

10.2 This information is used to enable HubSnacks to deliver quality services and products to you.

10.3 At no time will your information be shared with a third party. HubSnacks guarantees that all provided information will be kept confidential.

10.4 Individual NDA contracts are available to HubSnacks clients if required.

11.1 Certain services available may include materials from third parties. HubSnacks may provide links to third-party websites as a convenience to you. You agree that HubSnacks is not responsible for examining or evaluating the content or accuracy and does not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties. You agree that you will not use any third-party materials in a manner that would infringe or violate the rights of any other party and that HubSnacks is not in any way responsible for any such use by you.

12.1 Cancellation can occur at any time. You are never required to stay with us – in fact, we’d prefer you have the option to leave if you are unhappy with our service and give us feedback on how we can serve you better.

12.2 HubSnacks may terminate or suspend any and all Services and/or your HubSnacks account immediately, without prior notice or liability, for any reason whatsoever, or for no reason, including without limitation if you breach the Terms. Upon termination of your account, your right to use the Services will immediately cease.

12.3 If you wish to terminate or suspend your subscription you must cancel your account via your HubSnacks billing account here https://account.hubsnacks.com/my-account/. In your HubSnacks billing account under subscriptions, you will see a cancel button.

12.4 Once canceled your subscription will run until the next billing cycle.

12.5 No other cancellation method will be accepted.

12.6 If you are a new customer of HubSnacks and cancel as described in 12.3 within 14 days then you will also be refunded the full amount paid if you request this with 3 days of canceling.

12.7 All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

13.1 HubSnacks reserves the right, at its sole discretion, to modify or replace the terms at any time. If the alterations constitute a material change to the terms, HubSnacks will notify you by posting an announcement on the site, and current active customers with accounts in good standing will receive notification by email as many business days in advance as reasonably possible.  What constitutes a material change will be determined at HubSnacks’s sole discretion.

13.2 You shall be responsible for reviewing and becoming familiar with any such modifications. Using any service or viewing any content following notification of a material change to the terms shall constitute your acceptance of the Terms as modified.

14.1 No agency, partnership, joint venture, or employment is created as a result of the Terms and you do not have any authority of any kind to bind HubSnacks in any respect whatsoever.

14.2 The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder. HubSnacks shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond HubSnacks’s reasonable control, including, without limitation, mechanical, electronic or communications failure or degradation (including “line-noise” interference).

14.3 If any provision of the Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the Terms shall otherwise remain in full force and effect and enforceable.

14.4 HubSnacks may transfer, assign or delegate the Terms and its rights and obligations without your consent, in which case you will be informed of the transfer along with all necessary information within two business days of the transfer via email. This only refers to the terms of this agreement, and your information stored in HubSpot Inc, and contracts with HubSpot are not effected.

14.5 The Terms shall be governed by and construed in accordance with the laws of The United Kingdom.

14.6 Both parties agree that the Terms is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of the Terms, and that all modifications must be in a writing signed by both parties, except as otherwise expressly provided herein.